Quest Group - Executive Search, Staffing & Business Solutions
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IT Support Engineer

Location : Alpharetta, GA
Job Type : Permanent Placement/Direct Hire
Compensation : 50000.00 - 60000.00 USD/YEAR
Hours : Full Time
Required Years of Experience : 2 Years +
Required Education : Associates Degree
Travel : No
Relocation : No

Job Description :

Quest Group is currently seeking multiple IT Support Engineers for one of our industry leading clients located in Alpharetta, GA.  These opportunities are Direct Hire opportunities that are slated to start immediately. 


 


Responsibilities:



  • Take ownership of customer issues reported and see problems through to resolution

  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues

  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams

  • Provide prompt and accurate feedback to customers and management

  • Ensure proper recording and closure of all issues in ticketing system

  • Prepare accurate and timely reports

  • Document knowledge in the form of knowledge base tech notes and articles

  • Creativity: You must be able to think of new systems and new ways to work. You must be able to think creatively and ask the right questions

  • Problem-Solving Skills: Engineers work to develop new solutions to problems. You will need the skills to identify the source of the problem and create and test solutions.

  • Teamwork: Engineers will be part of a team in developing systems, fixing problems or creating solutions. You will need to work well with others to get the job done.

  • Listening Skills: Listening to workers, teammates and management is crucial to an engineer's job.

  • Communication Skills: You must be able to communicate your plans, thoughts, and rationale in your job. Good communication skills will help you greatly in accomplishing your job.

  • The ability to manage time


 


 


Required Qualifications :

Requirements



  • AS degree in Information Technology, Computer Science or equivalent

  • Proven working experience in enterprise technical support, IT support or as a technical engineer

  • Experience knowledge of Windows 7, 8 and 10 /VDI environments, utilities and troubleshooting.

  • Strong problem-solving skills

  • Excellent client-facing skills

  • Excellent written and verbal communication skills


 


 


 


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