Quest Group - Executive Search, Staffing & Business Solutions
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Application Support Lead

Job Type : Permanent Placement/Direct Hire
Hours : Full Time
Travel : No
Relocation : No

Job Description :

Quest Group is currently seeking an experience Application Support Lead for one of our clients located in Alpharetta, GA.  The ideal Application Support Lead will have strong technical support skills along with effective communication skills.   The Application Support Lead will have high customer interactions and must be capable  of leading a 24/7 production support team in onshore/offshore model.


 


Responsibilities



  • Liaise and collaborate with Change Management, IT Stakeholders and support groups to meet the designated timelines and deliverables on project activities

  • Plan and facilitate Joint Application Development sessions with SMEs, ensuring timely deliverables and managing reviews and sign-offs

  • Conduct periodic system assessment and recommend performance measures

  • Perform root cause analysis to ensure minimal impact to application availability. Plan and implement preventive actions

  • Collaborate with teams/support groups on all application installations / platform readiness (multiple environments)

  • Manage application outages and recovery between production/BCP to restore normalcy

  • Lead infrastructure related upgrades or minor release projects following end to end Change Management protocols and processes

  • Understand and review project schedules, timelines, identify and mitigate risks and communicate them with key stakeholders in a timely manner

  • Analyze and resolve user reported issues / queries on user acceptance and production environments – application change requests, work requests, problem tickets and JIRA requests

  • Collaborate deployment activities on user acceptance and production environments, through readiness reviews, game plan reviews

  • Collaborate production checkout validations as identified by PMO

  • Maintain application run-book, application wiki site, notification templates, on-call rotation and support calendar

  • Lead platform support that includes monthly / on demand patching events, partner updates, pre and post patching validations including disaster recovery exercise

  • Monitor all processes in production and user acceptance environments, as appropriate using various in-house and enterprise monitoring tools

  • Monitor notifications through various channels like alerts, net-cool, paging, email, phone, application teams, and other support groups to resolve issues per agreed SLA

  • Report the assigned task progress and various application performance metrics with senior management in a timely manner

  • Ability to understand the project life cycle, user interactions, development and testing timelines

  • Good understanding of web application architecture and implementation strategies

  • Hands on to write and analyze complex SQL queries on MS-SQL 2014/2008

  • Hands on with Microsoft Development Tools like Visual Studio 2008/2010/2013 for C#.NET, ASP.NET, jQuery and active debugging

  • Ability to understand and debug/create MS Integration Services packages as required

  • Must be knowledgeable with scheduling tools like AutoSys

  • Ability to identify opportunities to tweak/automate processes and solution the same

  • Performance monitoring tools knowledge/exp. will be a plus like – Dynatrace, AppDynamics, etc.


 


Required Qualifications :
 

Technical Skills (must Have)



  • C# and ASP.NET on VS /2013/2015

  • Web Services (WCF is add-on)

  • SSIS, SQL Server 2008/2014, LINQ

  • Entity Framework

  • TFS


Technical Skills (nice To Have)



  • JIRA

  • Version One


Operational Skills



  • Work closely with internal and external clients, technical resources and executives (Application Managers, Business Analysts, System Analysts and Development / Quality teams)

  • Coach and mentor a dedicated Team with the appropriate behaviors associated with building a high performing team and application knowledge base

  • Evaluate the risks and solutions before acting, so that action plans are timely, realistic and positive

  • Thorough understanding of key business processes and ability to communicate and translate those needs to technical solutions

  • Promote a collaborative Team environment that fosters creativity, innovation and high performance

  • Responsible for meeting company’s customer advocacy & satisfaction objectives


Basic Qualifications



  • 3+ years C# and ASP.NET

  • 2+ years Web Services (WCF is add-on)

  • 3+ years SSIS, SQL Server


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